Last updated: March 2026
Sudanim Pty Ltd ("we", "us", "our") operates Smart Pager, an after-hours messaging service. This Privacy Policy explains how we collect, use, and protect your personal information.
We collect the following information:
We use your information to:
All data is stored on secure servers located in Australia (AWS Sydney region). We use encryption in transit (TLS) and at rest to protect your information. Access to data is restricted to authorised personnel only.
Call recordings and transcriptions are retained for 7 years to meet Australian record-keeping requirements. You may request deletion of your account and associated data at any time, subject to legal retention requirements.
When you request a photo from your client through Smart Pager, the following information is collected:
Before uploading, your client is asked to confirm consent via a checkbox on the upload page. All location data and other metadata (EXIF) is automatically stripped from photos before storage.
Photos are encrypted at rest using AES-256 server-side encryption and stored exclusively on servers in Sydney, Australia (AWS ap-southeast-2 region). Photos are retained for 7 years in line with Australian record-keeping requirements, after which they are securely deleted.
Photos are securely transported and stored only. They are not processed, analysed, or used for any automated decision-making.
You or your client may request access to or deletion of photos by contacting us at hello@smartpager.com.au, subject to legal retention requirements.
We use the following third-party services:
Each of these providers has their own privacy policies and security measures.
Under Australian privacy law, you have the right to:
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at hello@smartpager.com.au.
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the service.